Customer Inquiry Management - SMO - Smart CRM & Team Management Software

What is customer inquiry management

Customer inquiry management is a powerful feature of our instant messaging product, designed to help small and medium-sized elite teams efficiently handle customer questions and feedback. With the inquiry system automatically activated after creating a team, members can easily access and manage real-time customer inquiries, improving customer service efficiency and satisfaction.

How does it help?

It helps improving response speed by instantly notifying online customer service. Effectively reducing wait times and enhancing the customer experience. Flexible reception scripts can be configured to meet different needs, ensuring smooth and professional communication. The customer service link can be embedded in the website or a QR code generated for easy, seamless customer inquiries at any time.

Why Us?

User-friendly

Designed specifically for small and medium-sized teams, our system focuses on teams of around 10 people, offering simplicity and ease of use, avoiding complex operational processes.

Real-Time Feedback

Through push notifications, customer service staff can instantly be notified of customer inquiries, improving work efficiency.

Comprehensive

The comprehensive configuration options support various consultation scripts and customer service working hours settings to meet your personalized business needs.

Professional

We provide comprehensive customer support to ensure that any issues you encounter during use are resolved quickly.

FAQs

After creating a team, the system will automatically activate the inquiry management feature for you. You just need to configure the relevant settings to get started.

Yes, you can set working hours individually for each customer service agent to suit your team’s needs.

The system automatically saves all customer inquiry records, allowing you to review them at any time for follow-up and service quality analysis.

Customer inquiries will be promptly notified to customer service during working hours, and inquiries made outside of working hours will be saved for easy follow-up later.